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FAQs2024-01-17T20:12:19+00:00

Questions? We Got Answers

Here are a few of our most commonly asked questions. We believe in transparency, and are here to help you whenever you need.

Do you require a renter’s liability insurance?2024-01-11T18:11:34+00:00

A. Yes, we require all residents to have a renter’s liability insurance. You have the option to enroll in renter’s insurance with your chosen provider and provide proof of coverage. If insurance is not provided, a monthly fee of $10.95/mo will be applied for enrollment in the Resident Liability Insurance Program. This program meets our insurance requirements but offers no coverage for your personal belongings. Please contact our office for more information.

Do you offer roommate matching?2023-01-06T20:12:50+00:00

A. We do! If you don’t have a roommate in mind, we offer this program for free. On your application, you will fill out a questionnaire to help our team match you with the best roommate we can find.

What is included in the rent? How do utilities work?2024-01-12T01:51:52+00:00

A. Rent includes WiFi, parking, and access to all our community amenities. Power and water will be split amongst your roommates and charged to your Resident Portal account each month. The price for utilities will vary by the usage.

What is the pet policy?2024-01-11T17:49:33+00:00

A. Yes, furry friends are welcome! They are roommates, too. Simply add your pet’s information on your application to register. There is a monthly pet rent for pet owners and breed restrictions. Please contact the office for more information.

How to submit a maintenance request?2024-01-11T17:50:15+00:00

A. To submit a work order, please go to our website or download the app to log in to your Resident Portal. You may also stop by the leasing office or reach out for assistance. If you have a maintenance emergency, please call the office as soon as possible.

What are individual leases?2024-01-11T17:48:15+00:00

Our leases are individual leases, which means you are only financially responsible for your space. If your roommate transfers schools, you will not be responsible for their portion of the rent payment.

How do I secure my spot?2024-01-11T18:10:21+00:00

A. When you are ready to secure your spot at The Hub at Auburn, you may fill out one of our online applications on our website. After you submit your application, we will email you our online lease to electronically sign. Our spots are first come first serve, when you are ready to sign, we encourage you to start our online leasing process as soon as possible! Please contact the office if you have any questions.

What is the smoking policy?2024-01-11T17:58:58+00:00

A. We are a smoke-free community. Smoking within 25 feet of any of our buildings is prohibited.

Do you require a renter’s liability insurance?2024-01-11T18:11:34+00:00

A. Yes, we require all residents to have a renter’s liability insurance. You have the option to enroll in renter’s insurance with your chosen provider and provide proof of coverage. If insurance is not provided, a monthly fee of $10.95/mo will be applied for enrollment in the Resident Liability Insurance Program. This program meets our insurance requirements but offers no coverage for your personal belongings. Please contact our office for more information.

Do you offer roommate matching?2023-01-06T20:12:50+00:00

A. We do! If you don’t have a roommate in mind, we offer this program for free. On your application, you will fill out a questionnaire to help our team match you with the best roommate we can find.

What is included in the rent? How do utilities work?2024-01-12T01:51:52+00:00

A. Rent includes WiFi, parking, and access to all our community amenities. Power and water will be split amongst your roommates and charged to your Resident Portal account each month. The price for utilities will vary by the usage.

What is the pet policy?2024-01-11T17:49:33+00:00

A. Yes, furry friends are welcome! They are roommates, too. Simply add your pet’s information on your application to register. There is a monthly pet rent for pet owners and breed restrictions. Please contact the office for more information.

How to submit a maintenance request?2024-01-11T17:50:15+00:00

A. To submit a work order, please go to our website or download the app to log in to your Resident Portal. You may also stop by the leasing office or reach out for assistance. If you have a maintenance emergency, please call the office as soon as possible.

What are individual leases?2024-01-11T17:48:15+00:00

Our leases are individual leases, which means you are only financially responsible for your space. If your roommate transfers schools, you will not be responsible for their portion of the rent payment.

How do I secure my spot?2024-01-11T18:10:21+00:00

A. When you are ready to secure your spot at The Hub at Auburn, you may fill out one of our online applications on our website. After you submit your application, we will email you our online lease to electronically sign. Our spots are first come first serve, when you are ready to sign, we encourage you to start our online leasing process as soon as possible! Please contact the office if you have any questions.

What is the smoking policy?2024-01-11T17:58:58+00:00

A. We are a smoke-free community. Smoking within 25 feet of any of our buildings is prohibited.

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